FAQs

What is the status of my order?

You will receive an automatic confirmation email when you place your order. You will receive another email with tracking information once your order has been processed and shipped.

 

Can I modify or cancel my order?

If your order has not been fulfilled, please email us with your order number and the details you'd like to change or if you wish to cancel your order.

If your order has already been fulfilled then it cannot be cancelled or modified.

 

How long will my order take to arrive?

We're excited for you to receive your products as well! Kindly note, our handling times do not include shipping and delivery periods.

As our products are created uniquely for you, allow up to 2-3 business days for your order to be made and dispatched. Exceptions may apply during promotional and peak periods.

You will receive an email with tracking information when your order has been shipped.

 

For more information on the estimated delivery times to your area, please refer to our shipping information.

 

How much does shipping cost?

Within Australia

Standard: $8.95 (Free on orders over $60.)

Express: $10.95 (Free on orders over $150.)

New Zealand

Standard: $12.95 

 

What countries do you ship to?

We currently only ship to Australia and New Zealand.

 

Can I return or exchange my order?

Due to the customised nature of our products we cannot accept returns or exchanges for change of mind.

 

My order has arrived but is faulty, what can I do?

In the rare circumstances that your order arrives damaged or faulty, please take photos of the product in question and contact us with the following details.

Your order number: #
The product name:
Photographs of the defect:

Our goods come with a lifetime guarantee where a replacement will be issued for faulty items.